Warrenty

Our tried and tested quality products are, We offer a extension to our comprehensive warranty program for frames of e-bike aluminium models. 

  • In the event of processing or material faults, which lead to cracking or breakage, appearing on the frame within the warranty period, please contact your authorized dealer. The warranty only extends to the original (first) owner and is not transferable. If the bike has been used for hire, the warranty does not apply.

  • Warranty claims can only be made via your specialist dealer. Your specialist dealer will supply you with a new frame, and will install it for you.

  • The warranty does not cover normal wear and tear or aging. Similarly excluded are damage or defects in the paintwork of e-bike frames. Any paintwork damage, which occurs after your specialist dealer has delivered your bike, is not covered by the terms of the warranty or liability for material defects. If the bike has been used for hire, the warranty does not apply.

  • The prescribed regular servicing must have been carried out by an authorized dealer and recorded in the service history log.

  • If your model is no longer included in our product portfolio within the ten-year warranty period, you will receive a suitable replacement model from the existing product range (color and finish may differ from the original model).

  • Please indicate the order number number as well. It can be found on the underside of the bottom bracket. You will also find a quality sticker in the bottom bracket area of all models, with two nine-digit number sequences.

Statutory claims made against the seller for any material defects in relation to implied warranties of satisfactory quality or fitness for purpose are not affected by this guarantee. This means: should your bike have a fault which was already present at the time of risk transfer (risk transfer takes place when the buyer takes delivery of the bike once the purchase is completed) which renders the bike of unsatisfactory quality or unfit for purpose, the buyer can claim for this fault against the seller within two years of this date.

We would like you to note that in this context, as with the guarantee, only initial defects already present, whether visible or hidden, at the time of risk transfer constitute material defects, and not normal wear and tear.

Please note the following information: Unfortunately, we are only able to offer the warranty in those countries where we sell our bikes directly. For more information on the warranty and the statutory warranty in your country, please contact the importer or a local specialist dealer. These can be found using our dealer search function.